Frequently Asked Questions

This section helps you quickly find answers to the most common questions about shopping with Cavariohome.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status online at any time.

How long does delivery take?

Orders are typically processed within 1–3 business days, and delivery takes around 6–9 business days, depending on your location.

Do you offer free shipping?

Yes. Orders of $90 or more qualify for free shipping. Orders below $90 will be charged a standard shipping fee.

Can I change or cancel my order?

If your order has not yet been processed, you may request a change or cancellation by contacting support as soon as possible. Once shipped, changes may no longer be possible.

How do I return a product?

You may request a return within 14 days of receiving your order, as long as the item is unused and in original packaging. Please contact customer support to start the process.

When will I receive my refund?

Approved refunds are processed within 1–3 business days after inspection. The exact time depends on your bank or payment provider.

What payment methods are accepted?

We accept major credit/debit cards, PayPal, and other region-based payment options shown at checkout.

What should I do if my item is damaged?

If your item arrives damaged or incorrect, please contact us immediately with photos and order details. We will assist you with a replacement or refund.

Can I place an order without an account?

Yes, you can check out as a guest without creating an account.

Contact Support

If your question is not listed here, please reach out through our customer support channels for assistance.

Address: 90 Carl Landi Cir,East Falmouth,MA 02536, United States

Email: team@cavariohome.com

Phone: +1 (617)240- 9518

Customer Service Hours: Mon–Fri, 10:00 AM–7:00 PM ET