Order Cancellation Policy
This policy explains how order cancellations are handled at Cavariohome, ensuring a clear and fair process for all customers.
Cancellation Eligibility
Orders can only be canceled if they have not yet entered the processing or shipping stage. Once an order has been prepared or dispatched, cancellation may no longer be possible.
We recommend contacting us as soon as possible if you wish to cancel your order.
How to Request Cancellation
To request an order cancellation, please contact our customer support team and provide:
- Order number
- Purchase details
- Reason for cancellation (optional but helpful)
Our team will review your request and confirm whether cancellation is possible.
After Order Processing Begins
If your order has already entered processing:
- Cancellation may be restricted
- The order may need to be treated as a return after delivery
- Standard return policy will apply once the item is received
Refund for Canceled Orders
If the cancellation is approved:
- A full refund will be issued to your original payment method
- Refund processing time is typically 1–3 business days after confirmation
- Bank or payment provider processing times may vary
Partial or Special Orders
Some customized, discounted, or special promotional orders may not be eligible for cancellation once confirmed. These conditions will be clearly stated at checkout when applicable.
Contact Support
For cancellation requests or urgent order changes, please contact our support team through official customer service channels.
Address: 90 Carl Landi Cir,East Falmouth,MA 02536, United States
Email: team@cavariohome.com
Phone: +1 (617)240- 9518
Customer Service Hours: Mon–Fri, 10:00 AM–7:00 PM ET