Return and Refund Policy

This Return and Refund Policy explains how returns, exchanges, and refunds are handled for Cavariohome products. We are committed to providing a transparent and customer-focused after-sales experience.

Return Eligibility

Customers may request a return or exchange within 14 days of receiving their order.

To be eligible, items must meet the following requirements:

  • Unused and in original condition

  • Returned with all original packaging, parts, and accessories

  • No signs of improper use, modification, or damage

Items that do not meet these conditions may be rejected after inspection.

Return Label and Package Requirements

A return and exchange label is included inside the original package for your convenience.

Customers should attach this label to the return parcel when sending items back.

If the label is missing or damaged, please contact our support team before returning the item to ensure proper processing.

How to Start a Return

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team with your order details

  • Provide the reason for the return or exchange

  • Wait for confirmation and further instructions from our team

  • Use the provided return label and follow the packaging guidelines

We strongly recommend keeping the original packaging to avoid delays or potential rejection.

Refund Processing

Once the returned item has been received and successfully inspected, the refund process will begin immediately.

  • Refund time: 1–3 business days after approval

  • Refunds are issued to the original payment method

  • Processing times by banks or payment providers may vary

Exchanges

If you request an exchange, the replacement will be processed once the returned item has been received and verified.

Please note that replacement timing may depend on product availability.

Return Shipping Costs

  • If the return is due to product quality issues or an incorrect item, Cavariohome will cover return shipping costs

  • For other reasons (e.g., change of mind), return shipping costs may be the responsibility of the customer

Non-Returnable Cases

Returns or exchanges may not be accepted in the following situations:

  • Items returned after the 14-day return period

  • Products damaged due to misuse or improper installation

  • Items returned without original packaging or missing components

  • Items not properly labeled or sent without the required return label

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Address: 90 Carl Landi Cir, East Falmouth, MA 02536, United States

Email: team@cavariohome.com

Phone: +1 (617) 240-9518

Customer Service Hours: Monday to Friday, 10:00 AM–7:00 PM (ET)